Senior Software Engineer — Telecom & SaaS Platforms

I build customer management platforms telcos actually run on.

7 years shipping production features across subscription/billing, order management, and customer communication systems for MVNOs and telecom operators — from Jazz and Maroctel to Salam. Currently building Customer Management Products at Qvantel (Optiva).

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Experience

Senior Software Engineer (Consultant) — Qvantel (Optiva) · Remote (Ireland) · Mar 2022 – Present
Shipped a configurable Customer Management platform now live across 7 telecom operators, spanning prepaid, postpaid, and 5G products — configurable customer journeys, dashboards, pricing flows, and operator-specific theming. Integrated with enterprise BSS, Order Management, and Keycloak for end-to-end subscription provisioning and charging. React, TypeScript, Redux Toolkit, RTK Query, Keycloak.
Software Engineer — Evamp & Saanga · Islamabad · Jul 2021 – Mar 2022
Built the Salam (Saudi telecom operator) Dealer Management Portal from scratch — dealer onboarding and registration, SIM sales and activation dashboards, and multi-language support. Also delivered customer-facing interfaces for Maroctel and Jazz B2B, including on-call production support. React, Redux, Material UI, Bootstrap 5.
Software Engineer — Elixir Technologies · Islamabad · Jul 2019 – Jul 2021
Built and maintained Tango+, a cloud Customer Communications Management platform, within an Agile Scrum team. Migrated legacy Adobe Flash components to responsive HTML5/React ahead of Flash's end-of-life — cutting initial load time by ~20–30% and eliminating plugin-related crashes without breaking live client workflows.

Technical Skills

Languages & Markup

JavaScript
TypeScript
Next.js
HTML5
CSS3

Frameworks & State

React
Next.js
Redux Toolkit
RTK Query
REST APIs

UI & Styling

Tailwind CSS
Material UI
Ant Design

Platform & Tooling

Jest
SonarQube
Jenkins (CI/CD)
Git
Keycloak
MySQL
Redis

Backend Tech

Node.js
Express.js
Python
Fast API

Cloud

Focus Areas

Customer Management Platforms

Frontend architecture for telco CM products — the systems MVNOs use to manage subscribers, billing, and self-service at scale. Now live across 7 operators spanning prepaid, postpaid, and 5G.

Design Systems & Component Architecture

React component libraries built on Ant Design, Material UI, and Tailwind CSS for consistency across large, multi-team product surfaces.

Legacy Modernization

Migrated Flash-based enterprise UIs to React/HTML5 ahead of Flash's end-of-life — ~20–30% faster initial load and no more plugin crashes, without disrupting live client operations.

AI-Assisted Engineering Workflows

Claude and GitHub Copilot woven into implementation, testing, and code review — roughly 2x faster feature delivery while holding 90%+ test coverage and a clean SonarQube baseline.

Featured Work

Customer Management - Managing the lifecycle of telecom customers

Customer Management (CM) is Optiva's application for managing the full lifecycle of telecom customers on the OBP (Optiva Billing Support System Platform). It provides CSRs with a portal to handle customer onboarding, account administration, order capture, financial adjustments, transaction history, and case management.

Live across 7 telecom operators covering prepaid, postpaid, and 5G products, with configurable customer journeys, pricing flows, and operator-specific theming — integrated with enterprise BSS, Order Management, and Keycloak authentication for secure, end-to-end subscription provisioning and charging.